Why we are NOT using WeChat for working with our clients?

WeChat is like WhatsApp but its from China. Most people like to use it as its easy to chat. It’s easy to add someone or send message or file. However, we do not allow WeChat for working due to some important supervision issues. Why do we insist on NO WeChat for working? Let’s explain to you today.

Files easily got expired

You may used to send files or pictures on Wechat. However, they are easily got expired in 1~2 months. Then you can not view or download them again. If this is important files then its really bad.

Whats more, if you are staying in a chatting group of WeChat, someone might send pictures in the group. If you are not able to download them in time, then after 1~2 days its expired and you have to ask the man send it again.

WeChat is really bad in files operation which might bring awkwardness for your business.

Record easily got lost

If you accidentally delete the chat window then all the records will gone. Or if you buy a new phone and transfer to the new phone, then the record in WeChat will not transfer. This could be hard for business. Also, after 1 or 2 years, no one can find back the record they sent at the beginning. But you always face the facts that you want to reorder something after 2~3 years.

However, if you talk by email, then the records can keep long time for years.

Hard to search

Its very hard to search in WeChat. For example if talk with someone about lighting, kitchen, doors in Wechat but after 3 months, you want to recheck the info about kitchen. You will find there is no way to search in WeChat, all you can do is scrolling the endless records and try to find the right info you want. You might not be able to find the right info you want every time, it could make you crazy sometimes.

However, if you talk by email, you can just simply search, 3~4 seconds, you will find the info you want.

Disturb during private time

Because of the time difference, when its afternoon in Europe, Africa, Middle East, China is already at night. So the staffs are off and having their private time. If you send WeChat message to them, then it could disturb them in some ways. Some staffs would complain about a hard working schedule, if they rest completely at night then it will definitely improve.

Hard to supervise, out of control

If you talk personally with the staff in WeChat, then its not in our supervision. Whether the staff follow our rule or policy, we really not sure. We always try our best to make everyone of us treat our client in a professional, comfortable and friendly way. If they chat with you personally, then its out of our control which is not matching our principle.

Record will disclose with staff’s resignation

If the staff resign, they will bring the chatting record to another company. This is not acceptable especially he/she work in a competitor’s company.

Above are the important points for a better working terms for our clients, that’s why we don’t allow WeChat for working. In order to bring a more professional and better treatment to our client, let’s focus with email, the most professional way.

Welcome to contact us

Tips: If you prefer direct call, Message or email then follow:
David: 0086-18620044981 (on WeChat, WhatsApp)
Lilian: 0086-18620045496 (on WeChat, WhatsApp)
Email: tanndy@tanndy.com
We will respond in 30mins during working time.